Real People. Real Answers. Real Fast.

We’ve all experienced a time, when we’re working on a project in Excel and we get stuck. We turn to the people around us and ask questions, or we go online and search for a solution.

What if you could speak with an expert in real-time? Now you can!

Knowledge Ninjas, New Horizons Birmingham's Microsoft Office support solution, allows you to get answers to your questions immediately. Knowledge Ninjas is a web-based service that allows software application end users to access a subject matter expert in real-time via a chat interface to resolve questions or problems they encounter in their specific software. Knowledge Ninjas will also assess whether additional computer training or consultative services are needed. 

Service will be provided during the hours of 8am - 5pm CST.

It’s easy. Chat. Call. Share your screen. Get unstuck and get on with your day.

Purchase Monthly Subscription Here

To access discounts for a team or company, contact us for pricing.

Products We Support

We support the latest versions of Microsoft Office: 2010, 2013, 2016, & Office 365.

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  • Real-time answers.
  • Access to subject matter experts with training experience.
  • Support on software applications that are used every day.
  • Affordable. Packages range from single user to 5,000 user accounts.
  • Increased knowledge of Microsoft Office technologies.
  • Improved efficiency with a simple, productivity-boosting resource.
  • Consultation services to address additional computer education training needs.


The product/service can be purchased in various packages, ranging from a single-user up to 5,000 users from the same company.
Regardless of the method of purchase each user will receive the same experience.

Consult with us today at  (800) 383-9983 to discuss your needs and pricing options!


A single user agreement supports one individual who is listed as the primary user account.

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A team agreement supports a set number of staff in a department or organization. Access to the tool will only be provided to a specified number of users.

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A company agreement is available for organizations who wish to open the helpdesk interface to all employees. Access will be provided to a specified number of users.

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When you partner with New Horizons Birmingham to provide your team Knowledge Ninjas support, New Horizons will initiate our 30-day integration project. The integration process will begin with a consultation and will be driven by your assigned strategic account manager. Upon successful integration and use of service, New Horizons will provide you with insights covering utilization and basic usage, etc. Based on results, your dedicated team may suggest additional computer training options.

Accessing this service does not call for any specific software requirements. Administrative rights to systems may need to be approved by your IT department for security purposes when using the screen sharing feature.

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